Chanel Ring

Delivery & Return Policy
Delivery Policy
You will receive your item(s) within 8-15 days of order.

Processing time: 3-5 days, longer for custom items: shoes 5-7 days, bags 15-20 days.
Shipping time: Varies by country, typically 5-10 days.
Tracking: You’ll get an email with your number once shipped via FedEx, UPS, USPS, or DHL.

Within 30 days of delivery, we are happy to accept returns, refunds, and exchanges of:

Wrong specifications.

Items with defective condition.

If our product is defective or damaged during shipment, please accept our apologies and contact MassTone Customer Service via support@masstone.store.

Return Process:

Step 1: Contact us via support@masstone.store with your order number, photos or video of items, and return reason.

Step 2: Our customer service team will provide you with a free return label

Step 3: Print your label, affix it to your return package, and drop it off at a local carrier store at your convenience.

Note: New, unopened products must be returned in the condition you received them and with the original box and/or packaging, along with your order information.
For further support, please contact us at anytime!
Hotline: +1(866)740-1340

Email: support@masstone.store